为什么选择开源的IT服务管理工具iTop?

Posted on Posted in 安装说明

转载;http://blog.51cto.com/sonicman/1221265 

Why Choose iTop Open Source ITIL Solution?

   http://www.combodo.com/iTop,161.html

Facing an ever increasing technologycomplexity, IT service management is more and more a real challenge.

iTop it the first component toward building aglobal solution covering the whole set of ITIL processes by integrating themost adapted OpenSource software.

 


Benefits

iTopis used by different types of users. It allows everybody from your IT staffshare their knowledge, hence improve both their productivity and the quality ofthe services they deliver.

Support engineer

ØQuickly access IT information

ØAutomate support tasks

ØImprove customer satisfaction


System and network engineers

ØQuickly identify the impact of an asset on businessprocesses of the company

ØAutomate operational tasks

ØEase Asset and IT information documentation

IT manager

Ø Track IToperational costs

Ø Get an overallview of the IT environment

Ø Access quickly toconsolidated reports

Ø Make IT teamsresponsible for the services they deliver

IT customers

Ø Easily access theIT service catalog

Ø Be informed of thestatus of his request

Ø Be aware of an ITissue impacting him

Ø Have a singlepoint of contact for all IT requests


以下为译文:

由于技术复杂度的不断增加,IT服务管理成为一个越来越大的挑战。


iTop致力于构建一个全面的解决方案,通过集成一系列最合适的开源组件以覆盖全套的ITIL流程。


本解决方案的优势

iTop正在被不同类型的用户使用。它能让你的所有IT员工能分享他们的知识。改善员工的生产效率和提高服务交付的质量。

支持工程师

Ø快速地获取IT信息

Ø自动化支持任务

Ø提高客户满意度

系统和网络工程师

Ø快速地判断IT资产对公司业务流程的影响

Ø自动化运维操作任务

Ø轻松地管理资产和IT信息文档

IT经理

Ø跟踪IT运维成本

Ø实时掌握IT全局环境

Ø快速访问和获取各种报表

Ø让IT团队能更高效地交付IT服务

IT客户

Ø容易地访问IT服务目录

Ø及时地获取服务请求的状态更新

Ø获取IT问题影响通知

Ø通过单一联系点汇报所有IT相关请求